ALL RETURNS OR EXCHANGES
What is the return policy? At Onlinekratom.com, we want to provide you with the best possible service. In the unlikely event that you wish to return your product, you may contact us via phone or email within 24 hours of receiving your order and request a refund or exchange.
RETURN OR EXCHANGE REQUEST BY CUSTOMER
To ensure that we continue to provide the best possible product quality, all returned products must be unopened, unused, and contained in their original packaging with the heat seal intact. Shipping costs to return products are the responsibility of the customer (with the exception of products shipped in error by OnlineKratom. Once we have received the returned product and ensured that it remains as originally packaged, a refund or exchange, minus the cost of shipping, will be issued within 24 hours.
ORDER OR PRODUCT SHIPPED IN ERROR
OnlineKratom.com wants to ensure that you are happy with your order. If you received a product or order in error, please contact us within 24 hours and we will make it right. All returned products must be unopened, unused, and contained in their original packaging with the heat seal intact. OnlineKratom will either assume the costs for return of said product via USPS Priority in order to issue a refund or simply ship out the correct product at the direction of the customer. All shipping costs to replace or return a product sent in error by OnlineKratom.com.
ERROR BY THIRD PARTY SHIPPER (USPS, FEDEX, UPS)
OnlineKratom.com packages every order to withstand the beating that can be applied when shipping a product long distances. We make every effort to get your product to you quickly, by the manner which you select at check-out and without issue but we are unable to control problems that may arise from USPS, FedEx or UPS. We cannot assume responsibility for product that is damaged in transit or delayed by the shipping carrier. All orders are tracked and in the event that we show your order was never delivered, we will make every effort to assist you in locating the “lost” order or sending a replacement.