FAQ

This is a very common question and a good one at that. We have added a section of our website to address some of these questions. Please refer to our Kratom Blog Section under the Kratom Strains and Names Sub-Category.

This is a very good question. We have added a section of our website to address some of these questions. Please refer to our Kratom Blog under the Varieties of Kratom Sub-Category.

Kratom is legal in a majority of the United States. A few states have made possession of certain Kratom alkaloids illegal, which makes the leaf itself illegal. Currently, Alabama, Arkansas, Indiana, Tennessee, Vermont Rhode Island and Wisconsin are states that have banned this amazing leaf. As laws are constantly changing, be sure to verify its legality in your area before making a purchase. Although the DEA added Kratom to its Items of Concern list, as is done with nearly all popular new supplements, it was done over 6 years ago, and it was found not to cause harm. Many states classify Kratom as a food product. Kratom is illegal in Australia, Malaysia, Myanmar (Burma), and Thailand. It is also illegal in a few cities across the U.S.

The description below is for informational purposes only. Kratom tea can be made with any crushed leaf strain of Kratom.

• 50 – 60 grams of crushed kratom leaves are put into a pot.
• 1 liter of water is added.
• The mixture is boiled gently for approximately 15 minutes.
• The tea is then poured through a strainer into a bowl and the liquid is saved.
• The leaves are squeezed into the strainer to get as much of the liquid out as possible.
• The leaves are added back to the pot and an additional 1 liter of fresh water is added. Steps 2 and 3 are repeated.
• When the leaves have been strained a second time, they are discarded.
• The liquid from both pulls is put back into the pot and boiled until the volume is reduced to 100 ml.
• The tea is continually boiled until the smallest amount of liquid is left before turning into syrup. If the consistency becomes like syrup, it must be removed immediately to prevent scorching.
• Most tea drinkers will add honey and follow the tea with water, juice or soda. The above mixture would yield enough to be used 14 times.

The Kratom tea is perishable like any other food or drink product so users keep it refrigerated and discard it after 4-5 days if not used.

Our Kratom products are 100% Natural and organic with no artificial or synthetic additives what so ever in any of our products.

How many Capsules per package?

Capsules are .5 g each so:

15g product = 30 capsules

25g product = 50 Capsules

50g product = 100 Capsules

100g product = 200 Capsules

200g product = 400 Capsules

Unfortunately we are not medical professionals and cannot suggest what type or how much to take. However, many of our customers greatly enjoy our Brahma Bali and Shiva Maeng Da. Our Shiva Maeng Da tends to be more energetic than our regular strains of Kratom, so keep that in mind if your new to Kratom. Our Brahma Bali is a combination of White and Red vein Borneo. As a rule, customers find the red strains to be more energizing so the combinations of these Borneo’s make for a great middle ground. If you’re not new to Kratom and are looking for something with more energy, then our Kratom Fusions are a great pick. Most of our Fusions contain 10% Kratom extract which provides a stronger energy effect. Our Ganesha, Durga, Samsara and Indra Fusions are equally good but unique in their own right depending on your preference. We’ve just released the first of several Kratom Plus Fusion products. Our Kratom Plus Fusion products are similar our regular Fusions, but contain 20% Kratom extract instead of the 10%. Our Samsara Fusion Plus is a great combination of our popular Borneo’s mixed with 20% Borneo Kratom Extract. The Kratom Plus Fusions products are not recommended for first time Kratom users. Knowing how Kratom effects you is important before trying any enhanced strain or fusion. Because our Fusion Plus products are stronger, less is preferable for energy.

White and Green strains have been reviewed as being more energizing then Red strains. Borneo’s are reviewed as less energizing than the Thai’s. If you are looking for pure energy, customers find the White or Green Thai’s are very popular.

Kratom is the crushed leaf or the leaf ground into a powder form. Fusions are a mix of different strains in powdered form. Many Fusions contain 10 – 20% Kratom extract for more energy.

Veteran Lifetime Discount: We require a copy of your Discharge Paperwork (DD214) or a copy of your issued Militarty ID.

Compassionate Lifetime Discount: We require a copy of your Physicians Total and Permanent Disability (TPD) form or a State Issued of the same.

If your company has 5 OR MORE EMPLOYEES who order from OnlineKratom.com, send us an e-mail through our “Contact Us” page with the name of the company and the names of the employees who purchase from us. We will verify employment and then each employee will receive a discount code for 5% OFF on every purchase.

That’s a wonderful question and we’re happy that you asked. Please visit our “Customer Testimonials” section to read some of the amazing feedback that our customers send us weekly.

FACEBOOK REFERRALS

Please check back soon or updates on this section.

REFER A FRIEND

REFER A FRIEND and get a coupon for $5 OFF. Make sure your friend lists your name in the “How Did You Hear About Us?” section during registration and we will send you a coupon for $5.00 OFF your next order. Note: Customers cannot refer each other. If two people claim to have referred each other, the first order placed will receive the coupon.

We do not currently offer this purchase option, but may in the future. Please check back for updates. If you are interested in bulk, please call customer service.

We accept all major Visa, Mastercard, American Express, checks, e-check, money order through a Secure Socket Layer (SSL) Connection. We also except cash if you are local for pick-up.

Your card will be charged just before your order is packaged and prepared to ship. If you would like to know how it will show up on your statement please call customer service.

Sales tax has been included in the price. No tax will be added to your order at checkout.

Sales tax has been included in the price. No tax will be added to your order at checkout.

You can place an order any time any day of the week. You will receive same day shipping if the order is placed before 2pm PSD, Monday through Friday. If the order is placed before 12:00pm PST on Saturday it will be shipped the same day. If your order is placed on Sunday it will not ship until the next business day.

At this time we do not offer either of these choices, although Delivery Services may be offered locally in the future. Please check back for updates.

Orders received before 2pm PST, will be processed and shipped the same day. Orders received after 2pm PST will be processed and shipped the following business day (With the exception of Saturdays, which the cut-off time is 12pm PST). Orders will be shipped according to the method you selected at check-out and can be expected per the following schedule (excludes shipments with destinations outside the U.S.). Please contact us for international shipping requests or shipping requests not listed here.

Orders received before 2pm PST will be processed and shipped the same day. Orders received after 2pm PST will be processed and shipped the following business day (With the exception of Saturdays, which the cut-off time is 12pm PST). Orders will be shipped according to the method you selected at check-out and can be expected per the following schedule. Please contact us for any shipping requests not listed here.

Orders placed after 2:00pm PST are shipped the following day. Orders placed before 2:00pm PST will be shipped out the same day.

Your package is sent in an 9″ x 12″ shipping envelope which will read as below:

5 Line Media LLC
325 E. Commonwealth Ave.
Fullerton, CA 92836

Due to recent laws passed in Alabama, Arkansas, Indiana, Tennessee, Vermont and Wisconsin, we do not ship to these areas. For respect to foreign and domestic laws, we will not ship to areas where Kratom is deemed illegal.

Because we must rely on services such as FedEx and USPS, our shipping ability is only limited by the areas in which they service. We always go above and beyond to meet our customer needs and will look for solutions if your delivery location is not available by these services. For example: If your address or area is not serviced by one of these companies, they may deliver somewhere close to you and we will let you know what options are available if any.

FedEx does not consider Saturday a normal delivery day and therefore charges an additional fee for items delivered or sent on Saturdays. To that end, the FedEx Overnight shipping option selected on Friday will be delivered on the following Monday unless the additional fee is paid for Saturday Delivery. You must select the FedEx Overnight Saturday Delivery option during checkout.

FedEx 2-day shipping will be delivered the following Tuesday

FedEx does not consider Saturday a normal delivery day and therefore charges an additional fee for items delivered or sent on Saturdays. To that end, the FedEx Overnight shipping option selected on Friday will be delivered on the following Monday unless the additional fee is paid for Saturday Delivery. You must select the FedEx Overnight Saturday Delivery option during checkout.

FedEx 2-day shipping will be delivered the following Tuesday

USPS delivers on Saturdays and depending on your location and service selected (Priority or Express), you may receive your order on Saturday or the following Monday or Tuesday.

USPS Express offers 2 day delivery (excluding Sundays and Holidays) and USPS Priority offers 3-5 day delivery (excluding Sundays and Holidays)

Orders placed before 12:00pm PST on Saturday’s would be shipped the same day. The service you’ve selected will determine the delivery time.

USPS Express offers 2 day delivery (excluding Sundays and Holidays) and USPS Priority offers 3-5 day delivery (excluding Sundays and Holidays)

OnlineKratom.com packages every order to withstand the beating that can be applied when shipping a product long distances. We make every effort to get your product to you quickly, by the manner which you select at check-out and without issue but we are unable to control problems that may arise from USPS, FedEx or UPS. We cannot assume responsibility for product that is damaged in transit or delayed by the shipping carrier. All orders are tracked and in the event that we show your order was never delivered, we will make every effort to assist you in locating the “lost” order or sending a replacement.

This information can also be found in our Return Policy section.